Refund policy
Returns
We accept returns within 30 days of confirmed delivery.
To be eligible, the item must be in appropriate condition — unused beyond reasonable inspection, with its original packaging and accessories. All returns are subject to reasonable inspection on arrival.
Contact us before returning anything
Email support@reviarawellness.com with your order number and the reason for your return. We will reply with a written return authorisation that includes the correct return address.
Approved returns must be sent to the address given in that authorisation. Returns sent without prior authorisation may not be accepted, and we may be unable to refund them.
Return shipping
• Change of mind: you pay return shipping.
• Damaged, defective, or incorrect items: we pay reasonable return or replacement costs — see below.
Refunds
Once your return arrives and passes inspection, we issue your refund to the original payment method. Refunds are issued only after we have reviewed and approved the return.
We process approved refunds promptly. How quickly the money appears in your account is determined by your bank or payment provider and is outside our control.
Original shipping charges are not automatically refunded, except where required by law or where the return results from a verified damaged, defective, or incorrect item, or an error on our part.
No results guarantee
Reviara products are marketed for general wellness use. We do not offer a performance, outcome, or results guarantee. Individual experience varies. This policy covers the product itself, not the result you hoped for.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, contact us within 7 days of confirmed delivery at support@reviarawellness.com.
We may ask you to provide photographs or video of the product, its packaging, the shipping label, and the damage or defect. We review this evidence before approving a remedy — this protects both of us and allows us to raise the issue with our fulfilment partner.
Once verified, we may offer a replacement, a refund, or another appropriate resolution. We pay reasonable return or replacement costs for a verified damaged, defective, or incorrect product. Where returning the item would cost more than it is worth, we may waive the physical return.
Contacting us does not by itself guarantee a refund. Not every dissatisfaction claim qualifies as a defect, and we assess each case on its evidence.
Cancellations
You may cancel without penalty at any time before fulfilment is initiated. Contact us as soon as possible at support@reviarawellness.com with your order number — the sooner you write, the more likely we can stop the order.
Once fulfilment has been initiated and our supplier has begun purchasing or preparing your order, cancellation is no longer guaranteed. We will make a reasonable effort to stop it, but we cannot promise success.
If cancellation succeeds before fulfilment, your payment is reversed or refunded according to the transaction's actual state. Processing time is determined by your payment provider and is outside our control.
Once your order has shipped, the return policy above applies instead.